Recruitment

Roles and responsibilities

• Handle clients’ bookings and ensure everything is reserved properly, following strictly procedures.
• Book all accommodation, transportation, restaurant… for confirmed bookings.
• Communicate and meet with clients when they arrive to make sure the best experience of clients.
• Ensure clients and sale teams received timely and up to date tour information/documents.
• Provide additional information to clients (about the destination and products) in order to boost sales;
• Co-operate with the sale and accounting departments to follow up and ensure the completion of the tour programs
• Participate to ensure our website content is relevant.
• Contribute towards any blogs or other related online marketing projects as requested by
• management & team leader

Skills, Knowledge and Attitudes

• Strong knowledge of Travel and Tour destinations and products.
• Able to prioritize, manage time and work to deadlines.
• Excellent command of English skills in writing, listening & reading
• Flexible and a positive outlook
• Problem solving
• Computer literate (Microsoft Office)
• High standards of customer service and good communication skills
• Being responsible and proactive
• Outgoing personality, energetic and willing to work hard

Remuneration package

• Gross salary: According to experience and qualifications
• Performance pay: Yes
• Allowance: Yes
• Other benefits: Training, travel, company’s events (parties, holidays), health Insurance
• Working hour: 8.00-17.00 Monday – Friday and 8.00-12.00 every Saturday.

Roles and responsibilities

• Handle clients’ requests and provide accurate quotes within 12 hours.
• Communicate with clients via Skype, email or phone, customize tour itinerary and meet clients’ requirements
• Book all accommodation for confirmed bookings.
• Ensure clients and operation teams received timely and up to date tour information/documents.
• Provide additional information to clients (about the destination and products) in order to boost sales;
• Co-operate with the operation and accounting departments to follow up and ensure the completion of the tour programs
• Participate to ensure our website content is relevant.
• Contribute towards any blogs or other related online marketing projects as requested by
• management & team leader

Skills, Knowledge and Attitudes:

• Strong knowledge of Travel and Tour destinations and products.
• Able to prioritize, manage time and work to deadlines.
• Excellent command of English skills in writing, listening & reading
• Flexible and a positive outlook
• Problem solving
• Computer literate (Microsoft Office)
• High standards of customer service and good communication skills
• Being responsible and proactive
• Outgoing personality, energetic and willing to work hard

Remuneration package

• Gross salary: According to experience and qualifications
• Performance pay: Yes
• Allowance: Yes
• Other benefits: Training, travel, company’s events (parties, holidays), health Insurance
• Working hour: 8.00-17.00 Monday – Friday and 8.00-12.00 every Saturday.

Responsibilities

• Prepare and collect tour documents including tour itinerary, feedback form, suppliers’ contacts and
• other related requirements for the tour
• Study, check and research for required information related to the tour such destinations, spot of
• interest…etc
• Reconfirm the services with related suppliers such restaurants, hotel, driver…etc
• Welcome, pick up customers at airport, hotel or at appointed places
• Provide general information, explanation regarding tour destinations, visiting sites as well as culture, country facts, local tradition and other related to tour requirement
• Ensuring that the tour is running smoothly for individual members of the group; ensure compliance with company policy or tour regulations
• Manage the tour following Responsible Travel philosophy

Knowledge, skills and abilities

• Extensive knowledge of country history, local culture, tradition as well as other facts
• Excellent communication, time management and organizational skills
• Ability to do thorough research
• Good crisis resolution
• Good customer service skills
• Knowledge of a second language is an asset
• Can work independently and with a team

Qualifications and experience

• Efficient communicator in English/French
• Good knowledge of destinations and general knowledge of the country
• Undergraduate degrees, specialized in Tourism would be an advantage
• Tour Guide certification