Payment policy

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A deposit of 30% of the tour value or US$300 per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, a 50% deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

The remaining balance of the tour value (70%) is due upon your arrival in Vietnam, payable at our office in Hanoi or Ho Chi Minh City. Cash is preferred to reduce any processing fees that may affect your cost.


Free of charge for one child who is under the age of four years old when accompanied by at least two full paying adults and share the same room with them. This discount is subject to availability for airfares and will be charged if any usage of airfare on tour.

A tour price of 75% of full paying adult will be charged for one child from 4 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment.

Children at the age of twelve or older will be charged as an adult. Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.

1. Paying online with Visa, MasterCard, American Express, JCB Card

We connect with OnePAY Payment Gateway to accept Online Card Payment ( All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.

We will create an order for each transaction and send you the link to pay. Please carefully check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card .


In some cases, your transaction may be not successful due to:

  • In correct card information
  • Not enough credit balance (daily or monthly)
  • Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
  • In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order

2. Bank transfer

Beneficiary Bank

Bank name: VIB Bank
Bank address: 4A Lang Ha, Dong Da dist, Hanoi, Vietnam.
Account name: HVG Travel limited.
Account number: 02370 4060 898989

We can accept credit cards for balance payments settled in Vietnam – card payments have to be run through our card-reader terminals in Hanoi or Ho Chi Minh City. If you prefer to pay the balance of the total cost of the tour by credit card upon arrival in Vietnam, please note that all credit card transactions in Vietnam are subject to a 3% surcharge (3.9% for Amex). Full and final payment of the tour price must be made before 15 days departure of the tour. In the event of the full payment not reaching our account by the due date we reserve the right to cancel all bookings and the contract between us.


  1. Cancellation by customers

Standard cancellation: All cancellations must be received in writing, sent to us via fax or email.

  • Greater from 30 to 16 days prior to departure 30% of full amount plus any bank fees that result from us here and any charge occurs to us from our service providers.
  • Less than 15 days prior to departure you will loose your full deposit.
  • Less than 3 days prior to departure, full payment will be charged.

There will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no-show cases you will lose your money.

Cancellation policy for GIT bookings will be advised separately case by case

Flight Cancellation

  •     Flights booked are governed by the terms and conditions of the airfare you purchased and are determined by the Airlines (not HVG Travel).
  •     In most cases, airfares are fully non-refundable and non-transferable.
  •     Airline charges or part or full cancellation fees may apply to your particular airfare.
  •     A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

2. Cancellation by us

In the unlikely event that such circumstances should arise we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all money paid. No additional compensation will be paid over and above the total sum received from you.

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